Frequently Asked Questions
Everything you need to know about your next pair of Hella Heels.
How long does shipping take within Australia?
We offer standard and express shipping options across Australia. Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-3 business days depending on your location.
What is your return policy?
We accept returns on unworn items in their original packaging within 30 days of purchase. Please ensure the protective film on the soles remains intact, as removals will void the return eligibility.
How do I find the right size?
Our heels Generally follow standard EU sizing. We recommend checking our detailed size guide on each product page, which includes foot length measurements in centimeters to ensure a perfect fit.
Are Hella Heels suitable for professional pole dancing?
Absolutely. Our heels are designed specifically for pole dance and floorwork, featuring reinforced platforms, secure ankle straps, and high-quality materials built to withstand intense training.
Do you offer Buy Now, Pay Later options?
Yes, we support Afterpay and Klarna for all Australian customers, allowing you to split your purchase into four interest-free installments.
How should I care for my platform boots?
To maintain the longevity of your boots, we recommend using platform protectors for floorwork and wiping the exterior with a damp cloth after use. Avoid direct sunlight for long-term storage.